Effective Date: 27 November 2024
At Ready 2 Win Supplements, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Information We Collect
1.1 Personal Information
We may collect and process the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely and not stored by us)
- Order history
1.2 Non-Personal Information
We may also collect non-personal data, such as:
- IP address
- Browser type and version
- Device information
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Process Orders
- Fulfilling your orders, processing payments, and arranging delivery.
2.2 To Provide Customer Support
- Responding to your inquiries and resolving any issues.
2.3 Marketing Communications
- Sending you updates, promotions, and special offers (only if you have opted in). You can opt out at any time.
2.4 Website Improvement
- Analyzing website performance and user behavior to enhance your experience.
3. Legal Basis for Processing Your Information
Under GDPR, we process your personal data based on the following legal grounds:
- Performance of a Contract: To process and deliver your order.
- Consent: For marketing communications (only if you’ve given explicit consent).
- Legitimate Interest: To improve our website and services.
- Compliance with Legal Obligations: To meet our legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties, including:
- Payment Processors: PayPal (for payment processing).
- Delivery Partners: To deliver your orders.
- IT Service Providers: For hosting and maintaining our website.
All third parties are required to handle your data securely and in accordance with GDPR.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
- Order details: Retained for 6 years for accounting and tax purposes.
- Marketing data: Retained until you opt out.
6. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of incomplete or inaccurate data.
- Erasure: Request deletion of your personal data (“Right to be forgotten”).
- Restriction: Request restriction of processing under certain circumstances.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests or for marketing purposes.
To exercise these rights, contact us at Info@Ready2Win.co.uk.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
- Payment details are encrypted and processed securely through PayPal.
- Access to personal data is restricted to authorized personnel only.
8. Cookies
Our website uses cookies to enhance user experience and analyze site traffic.
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality (e.g., shopping cart).
- Analytical Cookies: Track site usage and performance (via tools like Google Analytics).
- Marketing Cookies: Deliver targeted ads (only if you consent).
8.2 Managing Cookies
You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. International Data Transfers
If your data is transferred outside the UK or EEA (e.g., for IT services), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: Info@Ready2Win.co.uk
- Phone: 01795 – 480345
- Address: Ready2Win, Galno, 68 West Street, Sittingbourne, Kent ME10 1AR