First you must contact us before returning any items as we do not offer return option for some products. Once you contacted us and get the return approval we will provide you further instructions about the return process.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Due to hygiene and safety reasons, certain products, including some health and personal care items, are not eligible for returns. For more details, please contact us via our contact form or email us at Info@Ready2Win.co.uk.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All returns must be sent to:
Ready2Win, Galno, 68 West Street, Sittingbourne, Kent ME10 1AR
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Late or missing refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account or PayPal account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Info@Ready2Win.co.uk.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at Info@Ready2Win.co.uk and send your item to:
Ready2Win, Galno, 68 West Street, Sittingbourne, Kent ME10 1AR
Shipping Returns
To return your product, you must mail it to:
Ready2Win, Galno, 68 West Street, Sittingbourne, Kent ME10 1AR
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you have any questions about refunds or returns, please contact us via our contact form or email us at Info@Ready2Win.co.uk.